Terms & Conditions

1.Rates quoted in Ringgit Malaysia (RM) and subject to change without prior notice.

2.The minimum rental charge is one day (24 hours period).

3.The rental rates include full indemnity for accidental damage to third party property and bodily injuries. However, in line with the commercial insurance practice, the customer is always responsible for an amount equivalent to the excess clause not exceed for Group A (RM2,000), Group B (RM5,000) and Group C (RM10,000).

4.We offer the customer the option to waive the financial responsibility resulting from damage vehicle while it under rental agreement. This can be done by accepting the Collision Damage Waiver (CDW) at the time of taking delivery of the vehicle on payment of 10% from rental rates. However the customer is liable for a Non-Waiverable Damage Excess for Group A (RM500), Group B and C (RM1,000).

5.The insurance and CDW will not cover for damage due to negligence, tyre punctures and burst tyres, fuel errors, lack of electricity because of forgotten turned off electrical devices, loss or damage to the vehicle accessories.

6.The customer is reminded that underbody and overhead damage is at the their own risk at all time. All insurance is void if vehicles are driven on unsealed and unmade roads or surfaces.

7.All parking fees or traffic fines incurred during the rental period will be the responsibility by the customer. Additional RM20 will be charge to the customer for every summons paid by Cahaya Nilam Travel Sdn Bhd.

8.In addition to the rent charges, the customer is required to have a cash deposit and an equivalent as a guarantee of proper usage of the vehicle for the entire duration of the contract, sum which will be reimbursed if no damage is notified on its delivery.

9.The customer is responsible to return the vehicle for servicing and maintenance every 5000 Km, any damage to the vehicle due to late maintenance will be responsibility of the customer.

10.The customer is responsible to pay monthly rental beginning on the date of delivery vehicles and thereafter on or before the date of the same generic each succeeding month. We reserve the right to terminate the rental agreement if the customer fails to make payment at the time specified.

11. if the customer shall prematurely terminate this ageement before expiry date as aforesaid the company shall be entitled to forfelt the deposit.

CANCELLATION POLICY 

1. All cancellation must be notified 24 hours before the pick up date. We reserve the right to charge full day rental for cancellation less than 24 hours.

2. In the event of early termination or before the rental agreement period end, the hirer has no right to refund any or part of the charges. 

3. All cancellations must be notified with formal notice, in writing, 24 hours before the pick up date. We reserve the right to charge full day rental for cancellation less than 24 hours. 

4. Formal notice in writing must be email to sales@cahayanilam.com.my with subject cancellation of Reservation Number (Booking No.). We must receive a cancellation notice a minimum of 24hours before the pick up date (vehicle collection). We will process the refund for full rental amount within 1-3 working days. No refund will be given for hirer fails to show up (cancellation without notice). 

5. If a booking is cancelled within 7 to 14 days from pick up, the renter will be charged 30% of the rental amount as cancellation fee and  the balance will be refunded back.

If a booking is cancelled within 2 to 7 days from pick up, the renter will be charged 50% of the rental amount as cancellation fee and the balance will be refunded back.

If a booking is cancelled within 1 day from pick up, the renter will be charged 80% of the rental amount as cancellation fee and the balance will be refunded back.